Last Updated: 03.11.2025
This Privacy Policy describes how we collect, use, and disclose information when you use the Viewna Windows Agent (the “Agent”) and our website (the “Site”).
By using the Agent and the Site, you agree to the collection and use of information in accordance with this policy.
⸻
1. Information We Collect
We collect limited information strictly necessary to operate and improve Viewna.
A) Information You Provide Directly
Contact Information
When you contact us for support, request a demo, or submit a form on our Site, we may collect your email address and any information you choose to include in your message.
Communications
If you contact us directly, we may receive and store the contents of your communication to respond to your request.
⸻
B) Information Collected Automatically
Agent Operation Data
The Viewna Agent is designed to run locally on your Windows machine. Dashboards, URLs, credentials, and displayed content are processed locally. We do not access, collect, or store the content of dashboards, web pages, or browser sessions on our servers.
Technical and Diagnostic Data
When you use the Agent or visit our Site, we may collect limited technical information such as operating system version, application version, timestamps, error logs, and basic usage metrics. This data is used solely to diagnose issues, improve stability, and support troubleshooting. It is collected in an anonymized form and is not used to identify individual users.
Website Analytics
When you visit the Site, we may collect standard web analytics data such as IP address, browser type, pages visited, and time spent on the Site. This data is used to understand site usage and improve content.
⸻
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Maintain the Service
To operate the Viewna Agent, respond to support requests, and maintain service functionality.
To Communicate with You
To respond to inquiries, provide updates related to Viewna, and share important service-related information. Marketing communications are sent only if you explicitly opt in.
To Improve Reliability and Stability
To analyze anonymized diagnostic data, identify issues, and improve the reliability and performance of the Agent.
For Security and Abuse Prevention
To detect misuse, protect the integrity of the service, and comply with legal obligations.
⸻
3. Data Sharing and Disclosure
We do not sell personal data.
We may share limited information only in the following cases:
With Service Providers
We may use trusted third-party services to support our operations, such as:
• Website analytics providers
• Email and communication services
These providers process data solely on our behalf and are contractually obligated to protect it.
For Legal Requirements
We may disclose information if required by law, regulation, or legal process, or if necessary to protect our rights, users, or the public.
⸻
4. Data Security
We take reasonable administrative, technical, and organizational measures to protect information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
⸻
5. Your Rights and Choices
Access and Deletion
You may request access to or deletion of personal information we hold by contacting us.
Email Communications
You may unsubscribe from non-essential communications at any time using the link provided in our emails.
Agent Data
All dashboards and browser data processed by the Agent remain on your local machine. We do not have access to this data.
⸻
6. Children’s Privacy
Viewna is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.
⸻
7. Contact
If you have questions about this Privacy Policy or our data practices, please contact us at:
oneclickapps.help@gmail.com